What are the delivery methods and times?

We currently use UPS as our courier and the delivery is expect to arrive in 4-7 business days.

How can I track my order?

As soon as your order ships we will email you your tracking number and a link to manage your delivery preferences.

Do I have to pay to return my order?

-We want to make returns as easy as possible for you. Here’s how it works:1. Within 30 days: Returns are free fo charge! Please visit our Refund policy for specific instructions on return process and refund eligibility.2. After 30 days: You’re still welcome to return your item, but return shipping costs will apply.

How long is the battery of CAUGHT Watches?

-The battery life of CAUGHT watches typically lasts between 1-2 years, depending on usage and environmental factors. If you notice the battery running low, feel free to reach out to our customer service—we’d be happy to assist with a replacement.

Shipping policy

Shipping Policy

Thank you for shopping with Caught Watches! Please review our shipping policy carefully before placing your order.

Processing Time

All orders are processed within 48-72 hours (2-3 business days) after payment confirmation. This processing time is in addition to any quoted shipping timeframes. Orders are not shipped or delivered on weekends or public holidays.

Shipping Carrier

We currently ship all orders via UPS, Hong Kong Post, Fedex, etc. Shipping rates and estimated delivery times are calculated at checkout based on your shipping address.

Shipping Destinations

We ship worldwide from our fulfillment center in Hong Kong. Whether you're ordering locally or internationally, we aim to deliver your order promptly and safely.

Shipping Confirmation & Tracking

You will receive a shipping confirmation email with a tracking number once your order has shipped. Please allow up to 24 hours for tracking information to update.

Duties, Taxes & Import Fees

For all international destinations, duties, VAT, and import taxes may be charged by your local customs authority upon delivery. These charges are not included in the product or shipping price and are the responsibility of the recipient.

We are unable to refund or replace orders that are abandoned due to unpaid duties or taxes.

Delivery Delays & Holiday Volume

Please note: We are not responsible for any shipping delays caused by the couriers, especially during peak holiday seasons, weather disruptions, or any unforeseeable situations. All shipping timeframes provided are estimates, not guarantees.

Delivered But Not Received

If your package is marked as “Delivered” by the courier but you did not receive it, we are not responsible for lost, stolen, or damaged packages. Please ensure you provide a secure delivery location. If you’re concerned, we recommend shipping to a location where someone is available to receive it.

Undeliverable Packages & Incorrect Addresses

If an order is returned due to an incorrect address or failed delivery, we will contact you for reshipment. Additional shipping fees may apply. We are not responsible for delivery issues caused by customer-provided address errors.

Special Orders

For purchases of more than 3 items, we recommend contacting us at info@caughtwatches.com to receive a tailored shipping quote. We’re happy to provide optimized shipping options for larger orders.

Need Help?

For any questions regarding your order or shipment, feel free to contact us at info@caughtwatches.com.
We’re here to help and ensure your experience with Caught Watches is smooth and enjoyable.